Good Day Tony,
The Better Business Bureau is a private, non-profit organization that acts as a neutral third party facilitator of complaints between businesses and consumers. The BBB does not take sides in a dispute, but assists in the communication between parties. The BBB sent your complaint to the company, who did not respond. Your complaint will be kept on the company’s record for three years.
The BBB processes over 60,000 complaints per year and successfully assists in the resolution of many disputes. However, we cannot guarantee the outcome to the satisfaction of all parties involved. We regret the outcome of your complaint is not to your satisfaction, but we have assisted you according to our procedures,I am providing you with resources that may be of benefit to you.
Federal Trade Commission: (202) 326-2222
California Department of Consumer Affairs: (800) 952-5210